SHIPPING AND PAYMENT
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Prices, shipping costs and delivery information
We ship your order via Deutsche Post and DHL GoGreen. The processing time for your order is 3-5 working days, depending on the order situation .
The prices stated on the product pages include VAT and other price components.
We deliver worldwide.
The shipping costs will be clearly communicated to you in the shopping cart system and on the order page.
The flat rate shipping fee includes VAT. Since the VAT on the flat rate shipping fee is calculated depending on the goods purchased, it can be reduced if goods are purchased at lower VAT rates. This means that the flat rate shipping fee can only be finally calculated during the ordering process. However, it cannot be increased, only reduced to your advantage.
In addition to the prices stated, we charge the following delivery costs per order depending on the delivery country:
Germany:
2.90 € for orders under 25 € by letter / goods post Deutsche Post
3.90 € for orders from 25 € to 50 € via Deutsche Post / DHL GoGreen
4.90 € for orders from 50 € to 100 € via Deutsche Post / DHL GoGreen
0 € for orders over 100 € via DHL GoGreen
Austria, France, Monaco, Belgium, Luxembourg, Netherlands, Denmark, Poland, Czech Republic:
4.90 € for orders under 25 € by letter / goods post Deutsche Post
9.90 € for orders from 25 € to 50 € via Deutsche Post / DHL GoGreen
14.90 € for orders over 50 € by Deutsche Post / DHL GoGreen
EU:
5.90 € for orders under 25 € by letter / goods post Deutsche Post
9.90 € for orders from 25 € to 50 € via Deutsche Post / DHL GoGreen
15.90 € for orders from 50 € to 150 € via DHL GoGreen
17.90 € for orders over 150 € via DHL GoGreen
Switzerland, Lichtenstein:
5.90 € for orders under 25 € by letter / goods post Deutsche Post
12.90 € for orders from 25 € to 50 € Warenpost Deutsche Post / DHL GoGreen
16.90 € for orders from 50 € to 75 € Warenpost Deutsche Post / DHL GoGreen
25.90 € for orders over 75 € via DHL GoGreen
Worldwide:
7.90 € for orders under 25 € by letter / goods post Deutsche Post
14.90 € for orders from 25 € to 50 € Warenpost Deutsche Post / DHL GoGreen
24.90 € for orders from 50 € to 100 € Warenpost Deutsche Post / DHL GoGreen
35.90 € for orders from 100 € to 200 € via DHL GoGreen
45.90 € for orders over 200 € via DHL GoGreen
Do I have to pay customs fees?
Some countries outside the EU may impose import duties, taxes and similar customs fees on imported goods. These costs are not included in any payments to us. These costs, if any, are determined and collected by the customs authorities of the respective country. For more information, please contact your local customs authorities.
Possible delays:
Please allow more time for processing your order if it was placed on a holiday or during peak season (Nov-Dec).
Customs and transport companies may also require additional time to process and deliver your order, particularly during the pre-Christmas period or before certain holidays (e.g. Valentine's Day, Easter).
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payment methods
We offer the following payment methods. Simply choose the payment method that is best for you. The shipping costs are partly dependent on the payment method selected. The prices stated in the respective offers represent final prices. They include all price components including any applicable taxes such as VAT. Only in the case of cross-border deliveries may you be required to pay additional taxes (e.g. in the case of an intra-community purchase) and/or duties (e.g. customs duties) in individual cases, but not to the seller, but to the responsible customs or tax authorities there. The delivery and shipping costs incurred are not included in the purchase price; they can be accessed via the "Shipping costs" page, are shown separately during the ordering process and must be borne by you in addition.
PayPal:
PayPal offers various payment options. All you need is a free account.
If you would like to pay for your order via PayPal, you will be redirected and asked to log in to your account or register. Once you have done that, all you have to do is select the desired payment method (PayPal credit, direct debit or credit card) and confirm the payment.
KLARNA invoice & installment purchase*:
Payment by KLARNA will only be made after receipt of the goods.
KLARNA will then send you the invoice directly by email. You have 14 days from the invoice date to pay it.
In addition, with KLARNA's financing service you have the option of paying for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least EUR 6.95) or under the conditions otherwise stated in the checkout.
You can find further general information about Klarna here.
*within Germany, Austria & Great Britain.
Credit card:
We accept payments via VISA, MasterCard. Our payment provider enables the payment process to be carried out conveniently and securely directly in our checkout process. Your credit card account will be charged when the order is completed.
Bank transfer:
For payments in advance or by bank transfer, the order will only be processed after we have received payment. Payment must be made within 7 days of the order. After this period, the order will be automatically cancelled.
Please transfer the total amount of your Order with your order number as the purpose of payment to our account:
Account holder: Adis Mataruga
IBAN: DE20 1203 0000 1077 8344 79
BIC: BYLADEM1001
Credit institution: DKB
Other payment options:
Apple Pay, Google Pay.