SHIPPING AND PAYMENT
---- Shipment ----
We charge the following shipping costs for shipping your order:
Germany:
1.90 € for orders under 25 € by letter / Warenpost Deutsche Post
€3.50 for orders from €25 to €75 via Warenpost Deutsche Post / DHL GoGreen
€0 for orders over €75 via DHL GoGreen
Austria, France, Belgium, Luxembourg, Netherlands, Denmark, Poland, Czech Republic:
3.90 € for orders under 25 € by letter / Warenpost Deutsche Post
€9.90 for orders from €25 to €90 via Warenpost Deutsche Post / DHL GoGreen
€14.90 for orders from €90 to €150 via DHL GoGreen
€0 for orders over €150 via DHL GoGreen
EU:
4.90 € for orders under 25 € by letter / Warenpost Deutsche Post
€9.90 for orders from €25 to €90 via Warenpost Deutsche Post / DHL GoGreen
€14.90 for orders from €90 to €150 via DHL GoGreen
€16.90 for orders over €150 via DHL GoGreen
Switzerland, Lichtenstein:
5.90 € for orders under 25 € by letter / Warenpost Deutsche Post
€12.90 for orders from €25 to €90 Warenpost Deutsche Post / DHL GoGreen
€16.90 for orders from €90 to €150 Warenpost Deutsche Post / DHL GoGreen
€19.90 for orders over €150 via DHL GoGreen
Worldwide:
6.90 € for orders under 25 € by letter / Warenpost Deutsche Post
€14.90 for orders from €25 to €90 Warenpost Deutsche Post / DHL GoGreen
€19.90 for orders from €90 to €150 Warenpost Deutsche Post / DHL GoGreen
€34.90 for orders from €150 to €500 via DHL GoGreen
€43.90 for orders over €500 via DHL GoGreen
The shipping costs will be clearly communicated to you in the shopping cart system and on the order page.
Any flat-rate shipping costs include statutory VAT.
Do I have to expect customs fees?
Some countries outside the EU may impose import duties, levies and similar customs fees on imported goods. These costs are not included in the payments to us. These costs, if any, will be determined and collected by the customs authorities of each country. For more information, please contact your local customs office.
How long does the production and delivery time take?
The processing and manufacturing time Depending on order volume, it takes between 1-5 working days . After completing your order, you will receive a shipping confirmation from us by email.
If you are in a hurry, please send us an email.
The delivery time for packages within Germany is:
Standard shipping: 1-3 days
The delivery time for parcels to Austria is:
Standard shipping: 2-3 days
The delivery time for packages outside Germany is:
Standard Shipping: 2-7 days
Possible delays:
Please allow extra time for your order to be processed if it was placed on a public holiday or during peak season (Nov-Dec).
Customs and shipping companies may also require additional time to further process and deliver your order. Especially during the run-up to Christmas or before certain holidays (e.g. Valentine's Day, Easter)
----- Payment ----
With us you have the option to choose between the following payment options:
PayPal:
PayPal offers various payment options and insures orders up to EUR 500 - all you need is a free account.
If you would like to pay for your order via PayPal, you will be redirected directly and asked to log in to your account or register again. Once this is done, all you have to do is choose the desired payment method (PayPal credit, direct debit or credit card) and confirm the payment.
KLARNA invoice & installment purchase*:
Payment by KLARNA will only be made after receipt of the goods.
The invoice will then be sent to you directly by email from KLARNA. You have 14 days from the invoice date to pay it.
In addition, with KLARNA's financing service you have the option of paying for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least EUR 6.95) or under the conditions otherwise stated in the checkout.
You can find further general information about Klarna here.
*within Germany, Austria & Great Britain.
Instant Banking:
You can make your payment via SOFORT Banking easily, conveniently, securely and without registering. The automatic transfer of the transfer data and the real-time transaction confirmation to the merchant enable you to have a smooth payment process and therefore a quick delivery.
Credit card:
We accept payments via VISA, MasterCard. Our payment provider Stripe makes the payment process convenient and secure directly in our check-out process. Your credit card account will be debited upon completion of the order.
Bank Transfer:
When paying in advance or by bank transfer, the order will only be processed after we have received payment. Payment must be made within 7 days of ordering. After this period, the order will be automatically canceled.
Please transfer the total amount of yours Order to our account with your order number as the intended purpose:
Account holder: Adis Mataruga
IBAN: DE20 1203 0000 1077 8344 79
BIC: BYLADEM1001
Credit institution: DKB