Shipping policy

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Prices, shipping costs, and delivery information

We ship your order via Deutsche Post and DHL. The processing time for your order is 3-5 business days, depending on the order volume.

The prices listed on the product pages include statutory VAT and other price components.

We deliver worldwide.

The shipping costs will be clearly communicated to you again in the shopping cart system and on the order page.

The flat-rate shipping cost includes statutory VAT. Since the VAT on the flat-rate shipping cost is calculated depending on the goods purchased, it may decrease if goods are purchased at lower VAT rates. This means that the flat-rate shipping cost can only be finally calculated during the order process. However, it cannot be higher, only lower to your advantage.

In addition to the prices stated, we charge the following delivery costs per order, depending on the country of delivery:

Germany:

€4.90 for orders under €20 via letter post / Warenpost Deutsche Post / DHL
€6.90 for orders from €20 to €150 via Warenpost Deutsche Post / DHL
€0 for orders over €150 via DHL

Austria, France, Monaco, Belgium, Luxembourg, Netherlands, Denmark, Poland, Czech Republic:

€15.90 for orders up to €150 via DHL
€18.90 for orders over €150 via DHL

EU:

€16.90 for orders up to €150 via DHL
€19.90 for orders over €150 via DHL

Switzerland, Liechtenstein:

€23.90 for orders up to €50 via Warenpost Deutsche Post / DHL
€32.90 for orders over €50 via DHL

Worldwide:

€56.90 for orders up to €150 via Warenpost Deutsche Post / DHL
€76.90 for orders over €150 via DHL

USA:

€86.90 for orders up to €150 via Warenpost Deutsche Post / DHL
€138.90 for orders over €150 via DHL

Should I expect customs fees?

Some countries outside the EU may levy import duties, taxes, and similar customs fees on imported goods. These costs are not included in the payments to us. These costs, if any, are determined and collected by the customs authorities of the respective country. For more information, please contact your local customs authority.

Possible delays:

Please allow more time for processing your order if it was placed on a holiday or during the high season (Nov-Dec).

Customs and transportation companies may also take additional time to further process and deliver your order, especially during the pre-Christmas period or before certain holidays (e.g. Valentine's Day, Easter).